Saturday, April 11, 2009
cafe rumah 1930: highly NOT recommendable!!
Taste is not the only important thing in a restaurant business; SERVICE is very important too. Sat, 11/04/2009, we decided to try this relatively new resto in Jl. Taman Cibeuying Selatan. The place was OK, with tables as well as four or five "saung lesehan". We ordered tropical CR 1930 (basically, it's a sandwich), a mexical chilli dog, gurame bumbu bali and nasi goreng panyileukan (panyileukan fried rice). Only the fried rice was good. The rest are just so-so.
Then it happened. When delivering our drinks, the waiter accidentally poured a glass of iced lemon tea on my brother's lap! His shorts were soaking wet and sticky, thanks to the simple syrup! Mu mum, who happened to be sitting next to my brother, got some as well. What was shocking is that the waiter said NOTHING about that; he just left. Then a gentleman who seemed to be the supervisor came and helped cleaning up the mess. After several unsuccessful attempts to clean the table (the table and the floor were flooded with tea!!), the supervisor apologised (finally!!!) and suggested that we move to another table. Still no apologies whatsoever from the waiter. FYI,during the futile attempts to clean up the mess, the other waiters cheerfully and happily delivered us our food, as if nothing'd been going on. Hello!! Earth calling waiters!!
Anyway, we moved to another table and finish our meal.
When we were eating, a young woman who looked like the cafe manager walked past our table and took a quick (and somewhat worried) glace at us. But she said and did nothing at all.
When we were leaving our table, the supervisor apologised again. All in all, the gentleman made two or three apologies. We really appreciate that. As a supervisor, he was willing to take the blame of his staff. By the way, the waiter who spilled the drink finally managed to say "I'm sorry" to my brother.
When we were leaving the cafe, the girl who looked like the cafe manager, who'd been standing at the cashier's desk, turned her back on us, as if she didn't want us to say anything to her. Very professional... NOT!
What upsets me is that the restaurant didn't seem to care about what happened. Only the supervisor did. Sure, it wasn't a deadly accident, but a customer was made uncomfortable!
I really wonder, if we'd made a scene then by shouting at the waiter and threaten to publish this on the newspaper, etc., would they reacted differently and more professionally? But then, what's the point? They won't learn anything, let alone become professional.
As I mentioned above, a restaurant business is not merely about taste; it's also about SERVICE. And whether they are professional or not is clearly reflected in how they handle such bad situations. If you ask me, from their reaction to what happened to my brother, they're no different than the shabby "warung tenda"s scattering around the city pavements.
One more thing: despite what happened, they still charge us a 2% service charge! Unbelievable!! Maybe their "normal" service charge is 15%, so by only charging us 2%, they think they'd done us a HUGE favour. Whatever.
Then it happened. When delivering our drinks, the waiter accidentally poured a glass of iced lemon tea on my brother's lap! His shorts were soaking wet and sticky, thanks to the simple syrup! Mu mum, who happened to be sitting next to my brother, got some as well. What was shocking is that the waiter said NOTHING about that; he just left. Then a gentleman who seemed to be the supervisor came and helped cleaning up the mess. After several unsuccessful attempts to clean the table (the table and the floor were flooded with tea!!), the supervisor apologised (finally!!!) and suggested that we move to another table. Still no apologies whatsoever from the waiter. FYI,during the futile attempts to clean up the mess, the other waiters cheerfully and happily delivered us our food, as if nothing'd been going on. Hello!! Earth calling waiters!!
Anyway, we moved to another table and finish our meal.
When we were eating, a young woman who looked like the cafe manager walked past our table and took a quick (and somewhat worried) glace at us. But she said and did nothing at all.
When we were leaving our table, the supervisor apologised again. All in all, the gentleman made two or three apologies. We really appreciate that. As a supervisor, he was willing to take the blame of his staff. By the way, the waiter who spilled the drink finally managed to say "I'm sorry" to my brother.
When we were leaving the cafe, the girl who looked like the cafe manager, who'd been standing at the cashier's desk, turned her back on us, as if she didn't want us to say anything to her. Very professional... NOT!
What upsets me is that the restaurant didn't seem to care about what happened. Only the supervisor did. Sure, it wasn't a deadly accident, but a customer was made uncomfortable!
I really wonder, if we'd made a scene then by shouting at the waiter and threaten to publish this on the newspaper, etc., would they reacted differently and more professionally? But then, what's the point? They won't learn anything, let alone become professional.
As I mentioned above, a restaurant business is not merely about taste; it's also about SERVICE. And whether they are professional or not is clearly reflected in how they handle such bad situations. If you ask me, from their reaction to what happened to my brother, they're no different than the shabby "warung tenda"s scattering around the city pavements.
One more thing: despite what happened, they still charge us a 2% service charge! Unbelievable!! Maybe their "normal" service charge is 15%, so by only charging us 2%, they think they'd done us a HUGE favour. Whatever.
# posted by deth @ 7:00 PM 
Comments:
Post a Comment
<< Home
Subscribe to Post Comments [Atom]
<< Home
Subscribe to Comments [Atom]